A clear process. A shared direction.
Here is what working together actually produces, from the first conversation to launch day.
First conversationNotes
- What does a normal week look like for you?
- Where do new customers come from today?
- What do people ask you most before they book?
- Which task takes more time than it should?
- What would make this project a success in a year?
No technical brief needed. Just your answers.
Proposal
Website and business system
Prepared for your business
Pages
- Home
- Services
- About
- Contact and booking
System
- Customer records
- Scheduling
- Quotes and invoices
- Dashboard
Scope, timing and cost agreed before the build begins.
- Tested on phones, tablets and desktops
- Forms and bookings checked end to end
- Launched with your approval
- Walkthrough of the site and system
- Handover of accounts and access
Straight answers, up front.
- Who does the work?
- Eric, from the first conversation to the handover. No account managers.
- How involved do I need to be?
- A conversation to start, then reviews at the points that matter. You decide how hands-on you want to be.
- What if something changes midway?
- We talk it through and adjust the scope together before anything new is built.
- Who owns it at the end?
- You do. The finished build and its code are yours under the agreed project terms.
Security is built in, not bolted on.
Every system I build holds something worth protecting: your customers' details, your prices, your payments, sometimes your patients' records. Here is what keeps it safe, in plain English. Follow one sign-in from a phone to the database.
1 of 5 · Your device
Encrypted from the first tap
Everything between the browser and the server travels over an encrypted connection, and the site never quietly falls back to an unencrypted one. Nobody on the coffee-shop Wi-Fi can read or change what you send.
2 of 5 · Sign in with Google
OAuth 2.0 and OpenID Connect
Your team signs in with the Google account the business already uses. The password goes to Google, never to us, so there is no password of ours to steal. With Google Workspace, your 2-Step Verification and admin rules apply automatically, and suspending someone in Workspace ends their access to your system too.
3 of 5 · The token
Short-lived bearer tokens
Google hands back an access token. A bearer token works like a wristband: whoever holds it gets in. So it only travels over encrypted connections, is short-lived, is limited to exactly what the app needs (least-privilege scopes), and stays on the server, out of reach of scripts in the page.
4 of 5 · The server
Every request is checked
Before anything happens, the server asks: is this session valid, is this person allowed to do this, is this request genuine, and is the traffic behaving normally? Everything a visitor types is treated as data, never as a command.
5 of 5 · Your data
Stored like it matters
Passwords, where they exist at all, are hashed with modern algorithms and never stored readable. Sensitive information is encrypted, backups are there to restore from, and an audit trail can record who viewed or changed what, and when.
On every build
- Encrypted connections. On every page and every request behind the scenes.
- Accounts done properly. Hashed passwords or Sign in with Google, protected sessions, and safeguards against password guessing.
- The right access for each person. Roles decide who sees and changes what, checked on the server for every request.
- Protection against common attacks. Defences against the well-known web attacks, such as injection, cross-site scripting and forged requests, are part of how every build is written.
- Secrets stay secret. API keys and tokens live in server configuration, never in the code or the browser.
- Uploads treated with suspicion. Files people send are checked and cleaned before anything is stored.
- Backups you can restore. A way back if something goes wrong.
- Yours to control. Domains, hosting, Google Cloud projects and API keys are set up in your name and handed over.
When your project needs it
- Google Workspace sign-in. One login for your team through OAuth 2.0, with Workspace's 2-Step Verification and admin policies applying automatically.
- Google APIs with narrow access. Calendar, Drive, Gmail and Sheets connections ask only for the scopes they use. Background jobs run as a dedicated service account, not a person's login.
- 2-step verification for staff and admin accounts in the system itself.
- Card payments without card data. Stripe, Square or PayPal collect card details in their own secure fields, so card numbers never touch your server.
- Audit trails of who viewed, changed or exported records, for businesses that answer to regulators or insurers.
- Encryption at rest for sensitive fields and files, with keys kept apart from the data.
Healthcare and protected health information
If your project touches protected health information (patient names alongside appointments, intake forms, treatment notes), it is planned around the HIPAA Security Rule from the first conversation, not patched at the end.
- Access controls. Unique logins for every person, role-based permissions and automatic logoff.
- Encryption. In transit and at rest, including backups.
- Audit controls. A log of every view and change to patient records.
- Integrity and recovery. Backups, a recovery plan and protection against records being altered.
- The right vendors. Hosting, email and storage from providers that sign a Business Associate Agreement (BAA), such as Google Workspace and Google Cloud.
- Minimum necessary. Each role sees only the health information its job requires.
An honest note: HIPAA compliance is shared. The technical safeguards are built into the system; your practice keeps its own policies, training and risk assessment. There is no such thing as "HIPAA certified" software, and anyone promising it is a red flag.
The first step is a conversation.
Bring your business, your customers and the work that takes too much time. You will leave with a clear idea of what to do first.
Start a conversationOr call or text (207) 740-8801